What each Spineapple Trust Care extended warranty plan includes, what it does not, and how billing, claims and cancellation work.
Draft — under review. These terms are not yet in force and the plans cannot be purchased until they are confirmed.
Spineapple Trust Care plans are extended warranty subscriptions for iPhone, iPad and MacBook, sold by Spineapple Inc. Each plan has its own price, billed every 2 weeks, and its own list of included part replacements, shown on the plan page before you subscribe. Prices are before tax; 13% Ontario HST is added.
A plan applies to the device or devices named in the plan, owned by the subscriber and in working order on the day you subscribe, of a model Spineapple can service (the models listed on our quote pages). Devices that are lost, stolen, locked to another person's account, or already damaged when you subscribe are not eligible.
The part replacements listed on your plan (for example screen and battery replacement) are provided without charge for the part and the labour, using Standard-quality parts, up to the limits below. There is no deductible. Plans also include priority booking and free diagnostics, and any discount on other part replacements shown on the plan.
You can make your first claim 30 days after your first successful payment. Each device is eligible for up to 2 covered part replacements in any 12-month period. A covered part replacement is for the failure of the part named in the plan; if our diagnosis shows a different problem, we tell you before any work and you decide whether to continue.
Not covered: loss or theft; liquid damage; damage that happened before you subscribed; intentional damage or misuse; cosmetic damage that does not affect how the device works; devices opened or repaired by someone else; software problems; and parts or services not named in your plan. Parts quality varies by part and is named on your quote.
Sign in to My Spineapple or contact us, tell us which device and part, and book a time. We diagnose the device, confirm in writing whether the plan applies, and perform the part replacement. If it does not apply, you receive a normal quote and decide whether to go ahead.
You authorize Spineapple to charge your chosen payment method every 2 weeks at the price shown, plus HST, until you cancel. Payments are processed by Stripe. If a payment fails, plan benefits are paused until it is paid.
You can cancel at any time from your account or by contacting us, with no penalty. The plan stays in force until the end of the billing period you have paid for. Amounts already paid for a period are not refunded, except where the law requires it. Your rights under the Ontario Consumer Protection Act are not affected.
We will give you at least 30 days' notice by email before a plan's price or terms change, and you may cancel before the change takes effect.
Trust Care is offered by Spineapple Inc., an independent business not affiliated with Apple Inc.; it is not an Apple plan. Questions: contact@spineapple.ca · 613-263-8046 · Orleans, ON K4A 0X7.
Spineapple Inc. · general terms of service also apply: Terms of Service