Legal

Privacy Policy

Effective Date: October 18, 2026

Welcome to Spineapple ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.spineapple.ca or use our services (collectively, the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or subscribe to a plan
  • Submit a repair quote or contact form
  • Make a payment
  • Contact our support team

This may include your name, email address, phone number, payment details, and device information.

2. How We Use Your Information

We use the information we collect to:

  • Process your subscription or repair request
  • Communicate with you about your account or services
  • Send billing and renewal notifications
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us operate, each for a specific purpose:

  • Stripe — payment processing (card details go to Stripe, not to us).
  • Resend — sending our emails (confirmations, updates, your repair agreement).
  • Cloudflare and Railway — hosting, security, our database, and private storage of repair photos and documents you upload.
  • Sentry — error monitoring (technical error data only; personal details are removed before sending).
  • Google (Analytics, Ads) and Meta (pixel, Conversions API) and DomainEx — measuring how the site and our ads perform, only as described in the next section.

4. Cookies & Tracking Technologies

We use cookies and similar tools to remember your preferences and sign-in, and — only if you accept them in our cookie banner — for:

  • Analytics: Google Analytics and DomainEx record pages visited, clicks, scrolling and how forms are used (including abandonment and the last field touched).
  • Advertising: Google Ads and the Meta pixel measure how our ads perform, and we keep ad-click identifiers and campaign information (such as which ad brought you) in cookies for up to 30 days.

Nothing from Google, Meta or DomainEx is switched on until you choose, and you can change your choice at any time with “Cookie preferences” in the footer.

Separately, and only if you tick the optional box when you request a quote or create an account (you can withdraw it later in your profile), we send Google and Meta a scrambled (hashed) version of your email, name and phone so we can measure our ads. It is never a condition of getting a quote.

We also count anonymous steps of our quote form on our own servers (no cookies, no personal details) to improve it.

Retention. We keep personal information only as long as we need it for the purposes above or to meet legal obligations, then delete or de-identify it. Ask us what we hold about you at any time.

5. Data Security

We take data protection seriously and implement industry-standard measures, including SSL encryption, secure payment processing, and limited access to personal data.

6. Your Rights & Choices

As a user, you have the right to:

  • Access or update your account information
  • Unsubscribe from marketing emails
  • Contact us to request deletion of your data, where applicable

To exercise any of the above, reach out to us at contact@spineapple.ca.

7. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children's Privacy

Spineapple is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

Privacy questions: Axel Vidins, contact@spineapple.ca
www.spineapple.ca

11. Processing Outside Canada

Some of our providers (Stripe, Cloudflare, Railway, Sentry, Resend, Google, Meta) may process data outside Canada, including in the United States.

12. Measurement, Advertising & Your Choices

Site measurement and advertising measurement (Google, Meta and our own analytics) are on by default. You can turn them off at any time with "Cookie preferences" at the bottom of any page; your choice is saved in your browser.

Last Updated: October 18, 2026