Legal
Welcome to Spineapple! These Terms of Service ("Terms") govern your access to and use of our website at www.spineapple.ca and our repair and warranty-plan services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
To use our Services, you must be at least 13 years old and legally capable of entering a binding agreement. By using Spineapple, you confirm that you meet these requirements.
a. Quotes and taxes. Online quotes are before tax; 13% Ontario HST is added and shown in your total before you pay. A quote that Spineapple prices by hand is valid until the date shown on it (14 or 30 days); after that it must be refreshed before you can pay.
b. Deposit and balance. You may pay a 40% deposit to reserve your appointment (the balance is due at pickup) or pay in full. You review the itemized price, estimated completion (same day to 3 business days; ordering parts can add time) and these Terms, and tick "I agree" before paying.
c. Diagnosis and price changes. If diagnosis changes the price or scope, we ask for your approval before continuing. If you decline, we return your device unrepaired.
d. Refunds. Your deposit is refundable if you cancel before parts are ordered, if we cannot repair your device, or if you decline a revised price. Once parts are ordered the deposit is non-refundable. This does not limit any right of cancellation or refund you have under Ontario law.
e. Data and parts. Please back up your data before a repair; repairs can result in data loss. Depending on the quality you choose, parts may be OEM, refurbished OEM or aftermarket, as shown on your quote.
f. Independence. Spineapple is an independent repair business and is not affiliated with Apple Inc.
a. Plans
Spineapple Trust Care extended warranty plans are offered as subscriptions, each with its own price and the devices it covers, as shown on the plan page.
b. Billing
You authorize us to charge your selected payment method on a recurring basis (every two weeks, as shown on the plan page) until you cancel. Payments are securely processed by Stripe.
c. Cancellation
You can cancel your subscription at any time. Access continues until the end of your current billing period.
d. Refunds
Refunds and cancellation rights for plans follow the Trust Care plan terms and applicable law, including the Ontario Consumer Protection Act.
You agree to use Spineapple only for lawful purposes and in accordance with these Terms. You may not:
We reserve the right to suspend or terminate access for any misuse.
All content on Spineapple (including text, graphics, branding, and software) is owned by or licensed to us and is protected by copyright and trademark laws. You may not reproduce, modify, or use our content without written permission.
The website is provided "as is" and "as available". To the fullest extent allowed by law, we are not liable for:
Nothing in these Terms limits any right or remedy you have under applicable consumer-protection law.
We may modify, suspend, or discontinue parts or all of the Services at any time without notice. Features and pricing may change at our discretion.
These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.
We may revise these Terms occasionally. If we make significant changes, we'll notify you via email or post a notice on our Site. Continued use of the Services means you accept the updated Terms.
If you have questions or concerns about these Terms, contact us at:
contact@spineapple.ca
www.spineapple.ca
Last Updated: October 17, 2026